Our Services
Our Services
Supporting Patients THROUGH health care Advocacy
At Stepping Stone Advocacy Services, we provide professional patient advocacy for patients from 18 years old to 100 years old and beyond. Whether you’re navigating a new medical diagnosis, facing a hospital discharge, managing a chronic condition, or seeking clarity in a complex healthcare system, our experienced nurse advocates offer the guidance, compassion, and support you need.
We tailor our approach depending on the individual’s age and specific needs. While our mission remains the same—to empower patients and families—our advocacy services are personalized.
Patients often face complex health decisions, insurance barriers, or fragmented care. Our patient advocates step in as trusted professionals to help you:
- Understand diagnoses, treatment options, and prognoses
- Navigate insurance claims, denials, and appeals
- Coordinate care across doctors, specialists, and facilities
- Transition between hospital, rehab, and home safely
- Advocate for your healthcare wishes and quality of life goals
When cognitive decline, chronic illness, or aging presents new challenges, it is often the family caregivers—spouses, adult children, or loved ones—who take the lead. In these situations, we work closely with families to:
- Communicate with healthcare providers and specialists
- Interpret medical records and physician recommendations
- Coordinate geriatric care, in-home services, or facility placement
- Plan for aging in place or long-term care
- Prevent medical errors during care transitions
Our role is to protect your loved one’s dignity, independence, and values, no matter where they are in their health journey.
Interventions
Some of our interventions include:
Medical Guidance
Educate clients about new diagnosis & medical condition
Coordination and care oversight for families
Managing changes in health condition(s)
Serve as point of contact with medical staff
Decision Support
Discharge planning & transition of care
Occupational Therapy Home Safety Assessments
Selecting applicable specialists for client's plan of care
Coordinate transfers between facilities & providers
Research diagnoses and secure second opinions
Recovery & Wellness
Explore alternative treatments as indicated
Connect clients and families with additional resources
Encourage client participation with prescribed treatments
Manage client stress & grief following medical events
MEDICAL BILLING & INSURANCE NAVIGATION
Challenge unjust denials, bills or out-of-pocket expenses
Coordinate directly with providers and insurers
Educate regarding insurance and claims
Care Giver Support
Enhance quality of life for clients & family
Schedule and attend medical appointments
Coordinate home care options based on client needs
Identify relevant education for client & family
You Don’t Have to Navigate Healthcare Alone
Whether you’re a parent, caregiver, or individual managing your own health, we’re here to help. At Stepping Stone Advocacy Services, our mission is to bring clarity, calm, and compassionate care coordination to what can often feel like a stressful or overwhelming healthcare journey.