Category: advocates

With over 30 years of dedicated service in healthcare and emergency response, Anna Behnke is a compassionate and experienced Nurse Advocate devoted to promoting patient safety, education, and holistic care. Her journey began as an EMT and Firefighter, where she built a strong foundation in emergency medicine, crisis response, and community service—skills that have continued […]

Will is a registered nurse with a decade of experience across a broad range of specialties, including behavioral health, palliative care, cardiac stepdown, med-surg, and both chronic and acute dialysis. His clinical journey has taken him from high-acuity hospital units to field-based community care, where he’s consistently stepped into roles requiring leadership, adaptability, and a […]

Anja, a dedicated nurse educator and certified case manager, actively advocates for patients in every role she undertakes. She draws on a strong clinical background in pediatric rehabilitation and long-term care nursing to consistently center the voice, rights, and needs of patients, particularly vulnerable pediatric populations. During her years as a nurse case manager, she […]

With over 30 years of dedicated service in the Case Management industry, Tracy Kersey brings a wealth of experience and compassion to her role as a Patient Advocate. As a Licensed Practical Nurse and Certified Case Manager, Tracy has devoted her career to helping clients regain their health and return to work. She holds a […]

Barbara brings to Stepping Stone Advocacy over 40 years of nursing experience working in a variety of medical environments including Medical-Surgical nursing, Acute Rehabilitative medicine, Case Management, Home Health, Education, and Clinical Management. Barbara’s experience in these areas accentuates patient and family education, evaluation and coordination of care to appropriate levels, quality assurance, Physician and staff education, […]

Michelle is our Insurance Claims Advocate. She has over 16 years of experience in the health insurance industry, specializing in Medicare and Medicaid. Her career began in the claims department, where she developed a strong foundation in understanding claim processing. This knowledge allowed her to expand into the appeals and grievance process, helping individuals navigate […]

Sandra is our Insurance and Billing expert. Sandra brings 20 years experience as a Professional Medical Biller. In her role as a Professional Medical Biller, she educates patients about their insurance coverage, including benefits, limitations and out of pocket costs.   She also helps with submitting necessary documentation to ensure claims are filed and paid correctly.  She […]

June is part of our administrative team. She is our Billing Manager. She has been instrumental in developing and streamlining our billing processes. June’s career has been in the medical/dental field with over 37 years as a Practice Administrator for a multi-office specialty practice. In this role, she managed the day- to day operations, including managing […]

Kristi brings over 15 years of experience as an Occupational Therapist and former Patient Advocate to Stepping Stone Advocacy Services. She serves as our Marketing and Social Media Coordinator, using her deep understanding of healthcare navigation, care transitions, and integrated advocacy to help families better understand how our Gold Service Program supports them. With experience […]