Category: advocates

With over 30 years of dedicated service in healthcare and emergency response, Anna Behnke is a compassionate and experienced Nurse Advocate devoted to promoting patient safety, education, and holistic care. Her journey began as an EMT and Firefighter, where she built a strong foundation in emergency medicine, crisis response, and community service—skills that have continued […]

Rachel is one of our Nurse Patient Advocates and has been a Registered Nurse for nearly 25 years. Rachel brings healthcare her wide experience across the care continuum, including acute care, inpatient acute rehabilitation, home care, and hospice. As she pursued her graduate degree, Rachel found a love of policy which led to her Certification […]

Will is a registered nurse with a decade of experience across a broad range of specialties, including behavioral health, palliative care, cardiac stepdown, med-surg, and both chronic and acute dialysis. His clinical journey has taken him from high-acuity hospital units to field-based community care, where he’s consistently stepped into roles requiring leadership, adaptability, and a […]

Anja, a dedicated nurse educator and certified case manager, actively advocates for patients in every role she undertakes. She draws on a strong clinical background in pediatric rehabilitation and long-term care nursing to consistently center the voice, rights, and needs of patients, particularly vulnerable pediatric populations. During her years as a nurse case manager, she […]

Michelle is our Insurance Claims Advocate. She has over 16 years of experience in the health insurance industry, specializing in Medicare and Medicaid. Her career began in the claims department, where she developed a strong foundation in understanding claim processing. This knowledge allowed her to expand into the appeals and grievance process, helping individuals navigate […]

With over 30 years of dedicated service in the Case Management industry, Tracy Kersey brings a wealth of experience and compassion to her role as a Patient Advocate. As a Licensed Practical Nurse and Certified Case Manager, Tracy has devoted her career to helping clients regain their health and return to work. She holds a […]

Amanda brings a wealth of experience and compassion to her role at Stepping Stone Advocacy. With seven years of experience in various healthcare settings, including home health, long term care, and most recently the Cardiac ICU, Amanda possesses a diverse skill set that enables her to provide specialized care to critically ill patients. Her ability […]

Sandra is our Insurance and Billing expert. Sandra brings 20 years experience as a Professional Medical Biller. In her role as a Professional Medical Biller, she educates patients about their insurance coverage, including benefits, limitations and out of pocket costs.   She also helps with submitting necessary documentation to ensure claims are filed and paid correctly.  She […]

Kristi brings over 12 years of experience as an Occupational Therapist (OT), to Stepping Stone Advocacy Services. An Occupational Therapist is skilled in assessing, modifying, and adapting patient environments to meet their needs. All of these skills include communication, navigation, coordination, investigation, evaluation and education. These are the cornerstone of Patient Advocacy at Stepping Stone […]

June is part of our administrative team. She is our Billing Manager. She has been instrumental in developing and streamlining our billing processes. June’s career has been in the medical/dental field with over 37 years as a Practice Administrator for a multi-office specialty practice. In this role, she managed the day- to day operations, including managing […]