Category: blog

After a hospital stay, many patients are relieved to hear the words “You’re going home.” But going home doesn’t always mean going it alone. A transition to home with home care means you are discharged from the hospital with skilled services coming to you, rather than being sent to a rehab facility or skilled nursing […]

Understanding the Care Team That Shapes Recovery and Discharge A transition from the hospital to a Skilled Nursing Facility (SNF) or Acute Rehabilitation Facility (ARF) is a critical moment in the care journey. While most families focus on therapy schedules, room placement, and length of stay, one of the most important — and often overlooked […]

When families begin exploring assisted living for a parent or loved one, the focus is often on safety, support, and quality of life. What’s less obvious—but just as important—is how services are described and billed. Many assisted living contracts rely on language that sounds simple on the surface, yet can lead to unexpected cost increases […]

Healthcare challenges rarely exist in isolation. A single medical decision can trigger insurance requirements, which then influence billing and financial responsibility. When these systems are addressed separately, patients and caregivers are often left navigating delays, denials, and unnecessary stress. Effective patient advocacy recognizes that medical care, insurance, and billing are deeply interconnected—and must be managed […]

Care transitions—such as hospital to home or rehabilitation back to independent living—are some of the most vulnerable moments in healthcare. During these transitions, patients and caregivers are expected to absorb complex instructions, manage medication changes, and coordinate follow-up care, often with little guidance. This is where confusion, miscommunication, and preventable setbacks most commonly occur. What […]

Patient advocacy is often misunderstood as something families seek only in extreme situations. In reality, patient advocacy is most effective before healthcare becomes overwhelming. When medical care involves multiple providers, recent hospitalizations, unclear next steps, or mounting insurance and billing concerns, patients and caregivers are often navigating a system that has quietly grown too complex […]

Why Patient Advocacy Matters Most in a Crisis Even with careful planning and strong support systems, healthcare emergencies can happen without warning. For older adults, a single fall can quickly turn into a serious healthcare crisis. At Stepping Stone Advocacy Services, this is a reality we help families navigate every day. Recently, this truth became […]

In today’s healthcare system—fragmented, rushed, and often confusing—patients and families need more than treatment plans; they need translation, coordination, and protection. That’s where Nurse Patient Advocates step in. A Profession Born from the Gaps Nurse-Patient Advocacy didn’t emerge from textbooks—it was born at the bedside. It came from nurses who saw too many patients fall […]

When health gets complicated, families quickly discover that navigating the system is overwhelming. Between coordinating specialists, chasing insurance approvals, reconciling medications, and planning for work or school, the need for guidance is undeniable. But here’s the question: should you rely on the care coordination services that Medicare reimburses—or hire your own independent patient advocate? The […]

When Helen Keller fell ill at just 19 months old, her world became silent and dark. Struck by an illness that left her both deaf and blind, Helen’s family faced an uncertain path. In the late 1800s, resources for children with disabilities were scarce, and her parents were left to navigate a confusing and often […]