Category: blog

Dementia Care at Home: Safety, Daily Routines, and Reducing Risk

Dementia Care at Home: Safety, Daily Routines, and Reducing Risk

Dementia Care at Home: Safety Tips & Caregiver Support Learn how to create a safe home environment for dementia patients. Practical caregiver tips for routines, safety, and reducing risk. Introduction: Home Should Feel Safe Most families want to keep their loved one at home. But as dementia progresses, safety risks increase—often quietly and gradually. Without […]

Early Signs of Dementia: When Should Families Take Action?

Early Signs of Dementia: When Should Families Take Action?

Early Signs of Dementia: When to Seek Help | Stepping Stone Advocacy Services Learn the early signs of dementia and when to take action. Expert guidance for families navigating memory loss and cognitive changes. Recognizing the First Changes It often starts with small moments—easy to dismiss at first. Forgetting appointments. Repeating questions. Subtle confusion. Families […]

Dementia Dialogue: A Guide for Patients and Families Navigating the Journey

Dementia Dialogue: A Guide for Patients and Families Navigating the Journey

Introduction: When the Diagnosis Changes Everything A diagnosis of dementia doesn’t just affect one person—it impacts an entire family. Whether it begins with subtle memory loss or a sudden decline, families are often left asking: What do we do next? How do we keep our loved one safe? Who is helping us coordinate all of […]

The Hidden Dangers of Medication Changes After Hospital Discharge

The Hidden Dangers of Medication Changes After Hospital Discharge

The Most Vulnerable Moment Isn’t Always in the Hospital Many people assume the highest risk occurs during hospitalization. In reality, one of the most vulnerable moments happens after discharge—when patients return home. Why Medication Errors Happen After Discharge During a hospital stay: Medications are added Others are stopped Doses are adjusted At discharge: Instructions may […]

Medication Side Effects That Send Patients to the ER

Medication Side Effects That Send Patients to the ER

Not Every Emergency Is a New Illness When someone goes to the emergency room, most assume something new has happened. But in many cases—especially for older adults—the cause is not a new diagnosis. 👉 It’s a reaction to medication. Common Medication-Related Emergencies Some of the most frequent reasons patients seek emergency care include: Dizziness leading […]

Understanding Polypharmacy: When More Medications Become a Risk

Understanding Polypharmacy: When More Medications Become a Risk

It Doesn’t Happen All at Once For many patients, medication use increases gradually. A prescription for blood pressure. Something for cholesterol. A new medication after a hospital stay. Over time, the list grows—and few people stop to ask: 👉 Are all of these still necessary? This is how polypharmacy begins. What Is Polypharmacy? Polypharmacy is […]

When More Medications Don’t Mean Better Care

When More Medications Don’t Mean Better Care

For many patients—especially older adults—taking multiple medications becomes part of daily life. Blood pressure pills. Diabetes medications. Pain management. Sleep aids. Specialists add prescriptions over time, and before long, the list grows. But here’s what many families don’t realize: 👉 Taking multiple medications—known as polypharmacy—can sometimes create more harm than benefit. At Stepping Stone Advocacy […]

Why Prior Authorization Matters: Protecting Your Care—and Your Wallet

Why Prior Authorization Matters: Protecting Your Care—and Your Wallet

You’ve scheduled a procedure. Your doctor recommends it. Everything feels like it’s moving forward. Then you hear: 👉 “We need prior authorization.” Or worse… 👉 “This wasn’t authorized—your insurance may not cover it.” Prior authorization (often called prior auth) is one of the most critical—and misunderstood—steps in healthcare. And when it’s missed, the consequences can […]

When a Hospital Stay or Treatment Is Denied: What It Means—and What You Can Do

When a Hospital Stay or Treatment Is Denied: What It Means—and What You Can Do

Hearing that a hospital stay, treatment, or admission to a facility has been denied by insurance can feel abrupt and overwhelming—especially when you or your loved one still needs care. But here’s the key point: 👉 A denial is not always final—and it does not always reflect the full clinical picture. Understanding why denials happen—and […]

Why Did My Prescription Suddenly Cost $300?

Why Did My Prescription Suddenly Cost $300?

Understanding How Prescription Drug Pricing Really Works You walk up to the pharmacy expecting a small copay… and instead hear: “That will be $287.” If that moment has ever caught you off guard—you’re not alone. Prescription drug pricing is one of the most confusing parts of the healthcare system. And the truth is, the price […]

LORI IS EXTREMELY TALENTED!

What a great use of Lori’s talents!

I worked with Lori for several years during my career as an orthopedic surgeon. I know her to be not only compassionate and understanding but also a tireless advocate for what is right.

In difficult situations she was unwavering in her quest to enable me to provide the best possible care for my patients. She knows the system and how to work through it (and around it whenever necessary

LORI JUMPED RIGHT IN

If you are in need of a patient advocate, I would highly recommend Lori Schellenberg. She is extremely knowledgeable, effective, and professional. Knows when to be strong and forceful yet loving and caring with your loved one and your family. I was concerned about an elderly family member who had several severe falls, was forgetting to take medication, not eating healthy and not keeping up with housekeeping yet insistent she was fine and staying in her home. Even though Lori lived out of state she made phone calls on our behalf, made several recommendations to help us provide what our loved one needed and was an intermediary when it was necessary. Lori’s knowledge of geriatrics, continuous care/assisted living facilities, the health care system, long term care insurance and hospice is invaluable. She helped us put together a plan that provided the best and continuous care necessary for our loved one and our family. We are extremely thankful for her help and look forward to continuing to work with her as our loved one moves through the next phases of her life’s journey, thus enabling us to create loving memories.

LORI JUMPED RIGHT IN

My husband underwent nasal surgery 6 months ago, after he had a negative sleep study test and was referred to an ENT doctor due to continued fatigue and snoring.

Unfortunately, he developed two different serious infections, and we were concerned about his ongoing treatment with the ENT. In fact, we were very anxious because he wasn’t getting better but the surgeon was not clear with us as to what to do next.

When describing what was going on, Lori jumped right in, when she found out my husband was actually at the surgeon’s office at that time, and still did not understand the situation. She recommended that my husband ask to have the surgeon come back into the room, and to call her so that she could speak to the surgeon with my husband in the room. Lori was very professional and knowledgeable in her approach with his surgeon. She established a treatment plan, in a way that my husband could understand, and why this was the plan. She also discussed the “what ifs” the current treatment plan did not work. He ordered further tests to be completed prior to his next appointment, if he did not improve.

She followed up with my husband and I to make sure we understood the plan.

By advocating for my husband, Lori relieved a lot of anxiety and stress that this current medical concern was causing, and they felt more confident in the surgeon’s care.

We highly recommend Lori and Stepping Stone Advocacy Services, if you are experiencing a medical condition, and don’t know where to turn for answers. She is experienced and professional, yet able to discuss medical terms in a way that we understood.