Archives: Advocates

With over 30 years of dedicated service in healthcare and emergency response, Anna Behnke is a compassionate and experienced Nurse Advocate devoted to promoting patient safety, education, and holistic care. Her journey began as an EMT and Firefighter, where she built a strong foundation in emergency medicine, crisis response, and community service—skills that have continued […]

Rachel is one of our Nurse Patient Advocates and has been a Registered Nurse for nearly 25 years. Rachel brings healthcare her wide experience across the care continuum, including acute care, inpatient acute rehabilitation, home care, and hospice. As she pursued her graduate degree, Rachel found a love of policy which led to her Certification […]

Will is a registered nurse with a decade of experience across a broad range of specialties, including behavioral health, palliative care, cardiac stepdown, med-surg, and both chronic and acute dialysis. His clinical journey has taken him from high-acuity hospital units to field-based community care, where he’s consistently stepped into roles requiring leadership, adaptability, and a […]

Anja, a dedicated nurse educator and certified case manager, actively advocates for patients in every role she undertakes. She draws on a strong clinical background in pediatric rehabilitation and long-term care nursing to consistently center the voice, rights, and needs of patients, particularly vulnerable pediatric populations. During her years as a nurse case manager, she […]

Kim is a nurse, educator, and advocate with 17+ years of healthcare experience and a deep commitment to supporting neurodivergent individuals and their families. She began her career with ABA therapy training and as a nurse for adults with physical and intellectual disabilities—gaining early insight into advocating for nonverbal patients and those often misunderstood. Most recently, […]

Michelle is our Insurance Claims Advocate. She has over 16 years of experience in the health insurance industry, specializing in Medicare and Medicaid. Her career began in the claims department, where she developed a strong foundation in understanding claim processing. This knowledge allowed her to expand into the appeals and grievance process, helping individuals navigate […]

With over 30 years of dedicated service in the Case Management industry, Tracy Kersey brings a wealth of experience and compassion to her role as a Patient Advocate. As a Licensed Practical Nurse and Certified Case Manager, Tracy has devoted her career to helping clients regain their health and return to work. She holds a […]

Eileen is an accomplished registered nurse with nearly a decade of dedicated service in the healthcare field, specializing in cardiovascular care. Her professional journey spans various critical areas including interventional cardiology, pediatric cardiac ICU, ECMO specialization, and electrophysiology, where she has seamlessly transitioned between adult and pediatric patient care. Throughout her career, Eileen has established […]

Jean Bourg, PT, brings over 33 years of dedicated experience in the field of physical therapy to her role in our patient advocacy group. With a distinguished career spanning multiple healthcare settings, Jean has honed her expertise in communication, coordination of patient care, comprehensive evaluation, and patient and family education. Her commitment to delivering optimal […]

Kristin Smedley is a registered nurse with over 25 years of clinical experience in the healthcare industry. Her journey in nursing began as a home health aide and later expanded into oncology within a hospital setting. After completing nursing school, Kristin concentrated on home health and hospice care, and more recently her focus was in […]