Archives: Advocates

Michelle is our Insurance Claims Advocate. She has over 16 years of experience in the health insurance industry, specializing in Medicare and Medicaid. Her career began in the claims department, where she developed a strong foundation in understanding claim processing. This knowledge allowed her to expand into the appeals and grievance process, helping individuals navigate […]

With over 30 years of dedicated service in the Case Management industry, Tracy Kersey brings a wealth of experience and compassion to her role as a Patient Advocate. As a Licensed Practical Nurse and Certified Case Manager, Tracy has devoted her career to helping clients regain their health and return to work. She holds a […]

Eileen is an accomplished registered nurse with nearly a decade of dedicated service in the healthcare field, specializing in cardiovascular care. Her professional journey spans various critical areas including interventional cardiology, pediatric cardiac ICU, ECMO specialization, and electrophysiology, where she has seamlessly transitioned between adult and pediatric patient care. Throughout her career, Eileen has established […]

Jean Bourg, PT, brings over 33 years of dedicated experience in the field of physical therapy to her role in our patient advocacy group. With a distinguished career spanning multiple healthcare settings, Jean has honed her expertise in communication, coordination of patient care, comprehensive evaluation, and patient and family education. Her commitment to delivering optimal […]

Kristin Smedley is a registered nurse with over 25 years of clinical experience in the healthcare industry. Her journey in nursing began as a home health aide and later expanded into oncology within a hospital setting. After completing nursing school, Kristin concentrated on home health and hospice care, and more recently her focus was in […]

  In my 40 plus years in Nursing,  I have worked in education, administration, acute care, home health, hospice and quality improvement. I earned my Masters in Business in Administration with the goal of gaining a better understanding of finance and quality improvement initiatives related to healthcare. Throughout the years, I have learned about the […]

Sheila is excited to come aboard Stepping Stone Advocacy Services. She brings over 28 years of nursing experience in a variety of areas, including: Medical/Surgical, Long Term Care facilities, Oncology and most recently as a Certified Case Manager (CCM). Sheila has always had a heart for helping others. Both professionally and personally. She brings her […]

Kalli brings to Stepping Stone Advocacy 10 years of experience as a nurse in a variety of acute care areas including Cardiac, Emergency Room, Interventional Radiology and Intensive Care. Kalli’s experience working in multiple hospital departments has given her the knowledge needed to navigate all the intricacies of a complicated hospital stay. Kalli has a […]

Amanda brings a wealth of experience and compassion to her role at Stepping Stone Advocacy. With seven years of experience in various healthcare settings, including home health, long term care, and most recently the Cardiac ICU, Amanda possesses a diverse skill set that enables her to provide specialized care to critically ill patients. Her ability […]

Sandra is our Insurance and Billing expert. Sandra brings 20 years experience as a Professional Medical Biller. In her role as a Professional Medical Biller, she educates patients about their insurance coverage, including benefits, limitations and out of pocket costs.   She also helps with submitting necessary documentation to ensure claims are filed and paid correctly.  She […]